Refund policy

We offer a 30-day return policy, which allows you to request a return within 30 days of receiving your item. To be eligible, the item must be in its original condition: unopened, unworn, unused, with all tags attached, and in its original packaging. Proof of purchase is required.

To initiate a return, please contact us at glocollectiveus@gmail.com stating the reason for your request. If approved, we will provide a return shipping label and specific instructions. Please note that items returned without prior authorization will not be accepted.

Please inspect your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately with photographs so we may resolve the issue.

Certain items cannot be returned, including:

- Opened patches or beauty products.

- Perishable goods (food, flowers, or plants).

- Custom or personalized orders.

- Hazardous materials, flammable liquids, or gases.

- Sale items and gift cards.

For the most efficient service, please return the original item for a refund and place a new order for the desired product.

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, provided the item meets the original condition requirements stated above.

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds will be processed to your original payment method within 10 business days, minus a 10% restocking fee. Please allow additional time for your financial institution to post the transaction. If you have not received your refund after 15 business days, please contact us at glocollectiveus@gmail.com.